The supports and their prices are set out in the attached Schedule of Supports. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a Participant’s NDIS supports) are the responsibility of You, and are not included in the cost of the supports. Examples include entrance fees, event tickets, meals, etc.
Access Therapist Responsibilities
Access Therapist agrees to:
I. review the provision of supports at least annually with the participant;
II. once agreed, provide supports that meet the participant’s needs at the participant’s preferred times;
III. communicate openly and honestly in a timely manner;
IV. treat the participant with courtesy and respect;
V. consult the participant on decisions about how supports are provided;
VI. give the participant information about managing any complaints or disagreements, cancellation policy;
VII. listen to the participant’s feedback and resolve problems quickly;
VIII. give the participant the required notice if Access Therapist needs to end this Service Agreement (see ‘Ending this Service Agreement’ below for more information);
IX. protect the participant’s privacy and confidential information;
X. provide supports in a manner consistent with all relevant laws, including theNational Disability Insurance Scheme Act 2013 (NDIS Act) and rules, and the Australian Consumer Law;
XI. keep accurate records on the supports provided to the participant; and
XII. issue regular invoices and statements of the supports delivered to the participant as per the NDIA’s Terms of Business for Registered Providers.
Responsibilities of You
You agree to:
I. inform Access Therapist about how they wish the supports to be delivered to meet the participant’s needs;
II. treat Access Therapist with courtesy and respect;
III. talk to Access Therapist if the participant has any concerns about the supports being provided;
IV. give Access Therapist minimum of 48 hours’ notice if the participant cannot make a scheduled appointment, noting that if the notice is not provided by then, Access Therapist cancellation policy will apply;
V. give Access Therapist the required notice if the participant needs to end this Service Agreement (see ‘Ending this Service Agreement’ below for more information); and
VI. let Access Therapist know immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan, or the participant stops being a participant in the NDIS.
Payments - Access Therapist will seek payment for their provision of supports after You confirm satisfactory delivery.
Cancellation Policy
Out of consideration and respect for Access Therapist’s time,You must provide Access Therapist with at least 48 hours’ notice of the cancellation of any supports. For cancellation of weekend supports,You must notify Access Therapist by 5:00pm on the previous Thursday. Failing to do so, will incur the full rate per hour. Please be aware that multiple cancellations or no shows will be recorded on the participants profiles – this information may be retrieved by NDIA. Where AccessTherapist cancels a support due to operational reasons, the service will be rescheduled at no penalty to either party.
Thank you for taking the time to fill out and complete our referral form. Please do not hesitate to call on 1300 102 792
Next Steps
Once we have received our signed referral form, the intake team will allocate a suitable therapist to suit your needs and availability, we will then make contact to schedule an initial consult.
The method of receiving this communication is determined how you answer Service Delivery Preferences Box above.