The supports and their prices are set out in the attached Schedule of Supports. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a Participant’s NDIS supports) are the responsibility of
You, and are not included in the cost of the supports. Examples include entrance fees, event tickets, meals, etc.
Access Telehealth Responsibilities
Access Telehealth agrees to:
I. review the provision of supports at least annually with the participant;
II. once agreed, provide supports that meet the participant’s needs at the participant’s preferred times;
III. communicate openly and honestly in a timely manner;
IV. treat the participant with courtesy and respect;
V. consult the participant on decisions about how supports are provided;
VI. give the participant information about managing any complaints or disagreements, cancellation policy;
VII. listen to the participant’s feedback and resolve problems quickly;
VIII. give the participant the required notice if Access Telehealth needs to end this Service Agreement (see ‘Ending this Service Agreement’ below for more information);
IX. protect the participant’s privacy and confidential information;
X. provide supports in a manner consistent with all relevant laws, including the
National Disability Insurance Scheme Act 2013(NDIS Act) and rules, and the Australian Consumer Law;
XI. keep accurate records on the supports provided to the participant; and
XII. issue regular invoices and statements of the supports delivered to the participant as per the NDIA’s
Terms of Business for Registered Providers.
Responsibilities of
You
You agree to:
I. inform Access Telehealth about how they wish the supports to be delivered to meet the participant’s needs;
II. treat Access Telehealth with courtesy and respect;
III. talk to Access Telehealth if the participant has any concerns about the supports being provided;
IV. give Access Telehealth minimum of 48 hours’ notice if the participant cannot make a scheduled appointment, noting that if the notice is not provided by then, Access Telehealth cancellation policy will apply;
V. give Access Telehealth the required notice if the participant needs to end this Service Agreement (see ‘Ending this Service Agreement’ below for more information); and
VI. let Access Telehealth know immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan, or the participant stops being a participant in the NDIS.
Payments -
Access Telehealth will seek payment for their provision of supports after
You confirm satisfactory delivery.
Cancellation Policy
Out of consideration and respect for Access Telehealth’s time,
You must provide Access Telehealth with at least 48 hours’ notice of the cancellation of any supports. For cancellation of weekend supports,
You must notify Access Telehealth by 5:00pm on the previous Thursday. Failing to do so, will incur the full rate per hour. Please be aware that multiple cancellations or no shows will be recorded on the participants profiles – this information may be retrieved by NDIA. Where Access Telehealth cancels a support due to operational reasons, the service will be rescheduled at no penalty to either party.
Thank you for taking the time to fill out and complete our referral form
. Please do not hesitate to call on 1300 886 077.
Next Steps
Once we have received our
signed referral form, the intake team will allocate a suitable therapist to suit your needs and availability, we will then make contact to schedule an initial consult.
The method of receiving this communication is determined how you answer
Service Delivery Preferences Box above.
